Terms of Service

In these Terms:

• “Account” means the registered profile through which you access the Service.
• “Credits” means the prepaid, consumable units redeemed to perform operations on the Service.
• “Inputs” means the prompts, images, audio, brand assets, reference frames, and other materials you submit.
• “Outputs” means the videos and other content the Service generates from your Inputs.
• “Generation” means any AI generation, enhancement, editing, or rendering operation that consumes Credits.

You must be at least 18 years old and able to form a binding contract to use VidForgeAI. You are responsible for all activity under your Account and for keeping your credentials secure. You must provide accurate registration information and promptly update it as needed.

VidForgeAI operates a paid platform with no free tier. Access to generation features requires a valid Account in good standing and sufficient Credits, unless your Account is otherwise designated. You may not share, sell, or transfer your Account, and you may not create an Account using disposable, automated, or fraudulent identities.

Generation operations consume Credits at the rates published in the Service. Credits are purchased in advance and are consumed as work is performed. Prices are stated exclusive of taxes unless otherwise indicated, and you are responsible for all applicable taxes, duties, and bank or currency-conversion fees.

All payments are processed by our third-party payment processor. By purchasing Credits you authorize us and our processor to charge your selected payment method for the amounts due, and you represent that you are authorized to use that payment method.

Credits are a limited license to consume compute and software services. They are not money, carry no cash value, accrue no interest, and are non-transferable. Credits remain available while your Account is active and in good standing.

Except where expressly stated in our Refund Policy or required by non-waivable law, all purchases are final and Credits are non-refundable, including any Credit consumed by a started or completed Generation. Failed Generations attributable to us are remedied by re-crediting your balance, which is your sole and exclusive remedy. Your full refund, cancellation, withdrawal, and chargeback rights and obligations are set out in the Refund Policy, which is incorporated into these Terms.

You retain ownership of your Inputs and, subject to these Terms and your payment obligations, you own the Outputs you generate. As between you and us, you are solely responsible for your Inputs and Outputs and for their lawful use.

You grant VidForgeAI a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, and create technical derivatives of your Inputs and Outputs solely to operate, secure, support, and improve the Service, including transmitting them to the GPU compute, model, and storage providers required to render your videos. This license ends when the relevant content is deleted under our Data Retention Policy, except for residual backup copies and records we are required to retain.

You represent and warrant that you hold all rights, consents, and licenses necessary to submit your Inputs and to generate and use your Outputs, and that they do not infringe, misappropriate, or violate any third-party intellectual property, privacy, publicity, or other rights, or any law.

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Prohibited activities include fraud, infringement, generation of unlawful content, deceptive deepfakes, and attempts to bypass security, moderation, or billing controls. You are solely responsible for your use of, and reliance on, any Output.

Generated video assets and uploaded workspace materials are retained for a maximum of seven (7) days and then permanently deleted, as described in our Data Retention Policy. You are solely responsible for downloading any Outputs you wish to keep before they are purged, and we are not liable for content not downloaded before expiry.

To protect the platform, we operate automated anti-fraud controls including disposable-email filtering, device and network telemetry, and payment risk scoring. Requests that fail these checks may be delayed, held for verification, or declined.

We may, in our sole discretion and with or without notice, suspend, restrict, block, or terminate Accounts that violate these Terms, present a fraud or chargeback risk, or abuse the Service. A termination immediately ends active sessions and running Generation jobs associated with the Account and may result in forfeiture of remaining Credits as described in the Refund Policy.

The Service relies on third-party providers for compute, storage, payments, fraud scoring, AI models, and communications. Your use may be subject to those providers' terms, and we are not responsible for their acts, omissions, availability, or policies. We may change providers at any time without notice.

The Service, including its software, models, interfaces, branding, and all related intellectual property, is owned by VidForgeAI and its licensors and is protected by law. Except for the limited rights expressly granted to you, no rights are transferred. You may not copy, modify, reverse engineer, decompile, scrape, resell, or create derivative works of the Service except as permitted by law or with our written consent.

We respect intellectual property rights and respond to valid infringement notices. If you believe content on the Service infringes your rights, send a written notice with sufficient detail to identify the work and the allegedly infringing material to support@eactivenet.com. We may remove allegedly infringing content and terminate repeat infringers.

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, error-free, or that defects will be corrected.

AI-generated Output is non-deterministic and may be inaccurate, biased, offensive, or unsuitable for your purpose. You are solely responsible for reviewing, verifying, and lawfully using Output before relying on it. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

To the maximum extent permitted by law, VidForgeAI and its officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Service, even if advised of the possibility of such damages and regardless of the theory of liability.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the total amount you paid us in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). These limitations are an essential basis of the bargain between you and us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You will defend, indemnify, and hold harmless VidForgeAI and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Inputs or Outputs; (b) your use of the Service; (c) your violation of these Terms or any law; or (d) your infringement or violation of any third-party right. We may assume the exclusive defense of any matter subject to indemnification, in which case you will cooperate with us.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.

Except where prohibited by law, you and VidForgeAI agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding arbitration administered under the rules of a recognized arbitration body, conducted on an individual basis in the English language. The arbitration will take place in Delaware or, at your election, by remote/video hearing.

YOU AND VIDFORGEAI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. You may opt out of this arbitration and class-waiver provision by sending written notice to support@eactivenet.com within thirty (30) days of first accepting these Terms. Nothing here prevents either party from seeking injunctive relief in a court of competent jurisdiction for intellectual-property or unauthorized-access claims, and nothing limits non-waivable consumer rights in your jurisdiction.

You represent that you are not located in, and are not a national or resident of, any country or territory subject to comprehensive sanctions, and that you are not on any government restricted-party or denied-party list. You agree to comply with all applicable export-control and sanctions laws and not to use the Service for any prohibited end use.

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, network or power failures, third-party provider outages, or denial-of-service attacks.

You may stop using the Service and delete your Account at any time. We may suspend or terminate your access at any time as described in these Terms or for any violation. Upon termination, your right to use the Service ceases immediately; active sessions and running Generation jobs end; and provisions that by their nature should survive — including ownership, disclaimers, limitation of liability, indemnification, dispute resolution, and the Refund Policy — survive termination.

We may update these Terms from time to time. Material changes will be communicated through the Service or by email, and the “Last updated” date above will reflect the revision. Your continued use after changes take effect constitutes acceptance of the revised Terms. If you do not agree to a change, you must stop using the Service.

These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Service and supersede all prior agreements. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in full effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. Notices to you may be provided through the Service or by email; notices to us must be sent to support@eactivenet.com.

Questions about these Terms may be directed to support@eactivenet.com.